You should always remove the hard drive, clone it, then do data recovery scans on a totally separate computer if possible. I hope you're not installing this software on the same hard drive you lost data from. It's the same password you use to log into the computer. MacOS is requiring a password because the program is trying to make low-level changes to the data. As to Stellar needing a password, it's not the program itself asking for a password. As to those password protected PDFs, they are most likely just files embedded inside of programs and intended to only be viewed from inside the program (which knows the password). Or, if you insist on doing the recovery work from a Mac, you might try Data Rescue 4 or Data Rescue 5.Įither one should work well. (despite the similar names they are from two different companies) We always joke here that the only thing they are "Stellar" at is spamming the internet so everyone finds their lame products.Ī couple data recovery programs I would recommend: Sorry to hear you bought a Stellar product. No files that we lost were life or death, but really, a lot of sentimental things that my wife wanted to keep from the last 7+ years. (and yes, i've tried the registration key, and that doesn't work). I know my experience is that of my own, but I'd caution you to consider going elsewhere instead of using Stellar Phoenix's software.įor screenshots of this fiasco, see this link:įirst three screenshots are of files that we can't read, and the last one is where they ask for a password to run the program. We've since written to customer service and asked for assistance and/or a refund. We never set a password when we first downloaded the program a few days ago (I'm 30y.o., college educated, and a young professional of clear and sound mind., just incase anyone is wondering!) I can't, for the life of me, figure out what the password is. Waited for this weekend to pass, and now, I just rebooted the computer and tried to re-run the app- only to find that you need a password to run the app. After deducing the fact that my wife doesn't have PDF password-locked files, we shut down the computer in hopes of doing no more harm. PDFs that were 1MB, unreadable, and even some that were passcode locked. The bad news is that we also got dozens and dozens of files we could not open. The good news is that we recovered a large portion of her photos (family photos, including some of her mom who had passed away a few years ago), old documents, screenshots, vacation photos, and some PDFs. We instructed the scan to save the recovered data onto a portable HD that I had on hand. Within minutes, I found Stellar Phoenix, spent the $100+ to obtain a key, and spent the next hour biting my fingernails while waiting for the scan to complete. well, i thought that was a shortcut folder.) (The "document" folder that I found on the desktop and subsequently deleted. You can use any of the above methods to successfully activate the Stellar Data Recovery Professional for Mac.Long story short, we wiped the entire "documents" folder from my wife's laptop, and then emptied the trash bin on her Mac. You will see the message Stellar Data Recovery Activated Successfully. Insert the license key in the offline activation window and click Activate. Step 3: A Stellar representative will verify the details and send you the License Key. Click the Send button to create an email, addressed to Add the Activation Key to the email after purchasing the software, and send it. Step 2: The Offline Activation window automatically generates a Registration ID. Step 1: Click the Preferences button on the top ribbon and select Offline Activation. Launch the software and follow the steps described below. If you don’t want to activate Stellar Data Recovery Professional for Mac online, you can also activate it offline. Click Ok to proceed.Īctivating Stellar Data Recovery Professional for Mac Offline Step 3: If the activation key is correct, it will be verified and a message saying Activation Completed Successfully will be displayed. Note: If you don’t have the activation key, click the Get it Now button at the bottom right of the Activation window. Once you complete the software purchase, you will receive the activation key in your mail. Step 2: In the Activation window, insert the Activation Key and click the Activate button. Step 1: Click the Activation button on the top ribbon of the software window (depicted by a Key icon). Launch the Stellar Data Recovery Professional for Mac and follow the steps for online activation. To utilize the software’s full functionality, you need to activate it using the activation key received after purchasing the software. Activating Stellar Data Recovery Professional for Mac Online You can activate the software either online or in offline mode. Activating the Stellar Data Recovery Professional for Mac is simple and can be completed in three easy steps.
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